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FAQ

FAQ

How do I purchase from Xtreme Gym?

 

Shopping at Xtreme Gym is super easy - just follow these steps:

  1. Select any product, either by browsing the different sections of the website, or using the search box in the top centre of the website.
  2. View the selected product and click on the photograph to zoom in and see details. You can also view the product specifications on the lower half of the product page.
  3. Select a product and add it to your basket. You can then choose to continue shopping or proceed to complete your order.
  4. When you click on “check out” you will be required to register as a customer (which doesn’t take long, and it saves you having to enter your address and other details when you place your next order!) or login if you have already purchased from us. If you have forgotten your password simply click on the password request and you will have a new password sent to you straight away.
  5. Select a payment method: Visa, Mastercard, Paypal, Credit Card or Afterpay.
  6. Confirm your order.
  7. You will receive an email confirming your order.

 

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you are given a snapshot of your order details - including your billing/delivery address - if anything is incorrect simply click the link to advise us of the correct details.

You will also receive a confirmation email. If you do not receive an email, please check your Spam folders, as certain providers can occasionally identify Order Confirmation emails incorrectly as Spam. If you cannot find the order confirmation email anywhere within your email account, please contact us at info@xtremegym.com.au.

 

Do you have a retail shop for me to view the products?

To keep prices down, we are online only so we currently do not have a retail shop. We have ensured that full details of each product are included on our website, so that you can make an informed decision when purchasing.
We offer a 30 day money back guarantee, so that in the unlikely event that the product you order is not what you want, you are welcome to return it, no questions asked.

Sydney buyers are welcome to pickup the products from our Ingleburn warehouse via appointments only.

 

Can I track my order?

All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress. If you have not received your tracking email yet, please check your Spam folder first as sometimes these emails can end up in the Spam folder.

 

Does Xtreme Gym provide warranties on its products?

Xtreme Gym offers 2 years warranty on all of our products. Xtreme Gym will, at its discretion, repair, replace, credit or refund the original purchaser in satisfaction of this warranty. This warranty covers all manufacturing faults and defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. Any modifications made to the product will void the warranty. This is valid for 365 days from the date of the order and is only available to the original purchaser of the product only.

 

Will I get the same product that I see in the photo and videos?

Great care has been taken to ensure true accuracy of all product colours shown on our website. We only photograph the genuine item that you will receive. However please note, colours and shades can appear different on your computer or phone depending on your personal colour settings.