Shopping Cart

0

Your shopping bag is empty

Go to the shop

Returns & Refunds

Returns & Refunds

Can I return my products?

Yes! Xtreme Gym offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

We want you to be 100% happy with your purchase. If you change your mind about a product purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). The only conditions applying to change of mind returns are as follows:

  1. All returns must be unused and in their original condition (including all original protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The original shipping costs to you are not refunded.

Please note - our Distribution Centre in Sydney does have public access for returns. 

 

What should I do if I receive a faulty product?

If you receive a damaged or faulty product, please email us at support@xtremegym.com.au and include the following information (so we can resolve this for you quickly):

- The original order number.
- The name of the product.
- Panel(s) numbers and/or hardware affected as per the assembly instructions.
- Photos and/or video showing the issue as best you can.

Please note that if you proceed to assemble a damaged or faulty product, Xtreme Gym will not be liable to provide any form of compensation or reimbursement for any additional hardware, panels or tools purchased to complete assembly.

We require you to hold onto all packaging until any issues associated with faulty or damaged products are resolved. Couriers will be unable to collect a fully or partly assembled product for transport. Any product returned to us must be transported in suitably protective outer packaging and in a manner adequate to withstand the ordinary risks associated with transport. Any loose products will be rejected by the courier.

 

Your consumer guarantee rights

Xtreme Gym is committed to complying with Australian Consumer Law. The benefits provided to the original purchaser by Xtreme Gym warranty are in addition to other rights and remedies available under the law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Xtreme Gym may elect to repair or replace the products if they fail to be of an acceptable quality and the failure does not amount to a major failure.

 

Do I have to pay anything to return my products?

You are responsible for arranging the return of the product to us (including all postal or courier charges).

For change of mind returns, if the product(s) returned is not in its original packaging, then if we decide to accept the return, we may deduct $20 per carton to replace the packaging from the amount to be refunded or the value of the exchange.

 

When will I receive the replacement parts/credit/refund?

We will endeavour to process your returned product as soon as we can once it is received at our warehouse. Once the return has been approved you will receive an email advising how your return is being processed.