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Shipping & Delivery

Shipping & Delivery

 

Where can I receive my order?

We can send your items to most physical addresses within mainland Australia (including Tasmania). Unfortunately we are unable to ship to these postcodes 0803, 0822, 0830-899, 2105, 2898, 2899, 3465, 3880, 3921, 4025, 4183, 4184, 4470, 4486, 4801, 4803, 4819, 4825-4831, 4873-4876, 4892, 4895, 5222, 5223, 5641, 5671, 5723, 5724, 6161, 6290, 6430-6432, 6442, 6450, 6479, 6525, 6530, 6531, 6535, 6701, 6712-6714, 6720-6722, 6725 - 6728, 6733, 6743, 6751, 6753 - 6765, 6798, 7151, 7255, 7256, 7467 or any islands (eg – Thursday Island, Rottnest Island, Lord Howe Island etc). Please note - there are some rural areas that our courier contractors cannot deliver to. In this case, your goods will be delivered to the nearest town for you to collect.

If delivery is to an apartment complex, please note - delivery is to the ground floor only. Couriers will not deliver goods up lifts or stairs due to Health and Safety reasons.

All deliveries do not require a signature on delivery, please ensure you select the most suitable option from the 'Additional Delivery Instructions' provided on the checkout page when completing your order. We cannot accept any responsibility for packages instructed to be left at an address, which are then removed/lost/stolen/damaged. Please be aware the couriers will not call prior to delivery.

Please note we are unable to deliver to a Post Office Box, Parcel Locker, Parcel Collect or Private Mail Bag.

 

How long will my order take to arrive?

We are currently experiencing very high order demand. Please allow an additional 2 business days for dispatch - we will get your order to you as fast as we can.
Your order is dispatched from Sydney during standard weekdays.

Current Approximate Delivery Times 
- NSW Metro – 4–8 days 
- NSW Regional – 6–10 days 
- VIC Metro – 8–12 days
- VIC Regional – 8–14 days
- QLD Metro – 6–10 days
- QLD Regional – 10–14 days
- WA – 9-14 days
- SA – 8-14 days
- TAS – 8-14 days
- ACT – 6–10 days
- NT – 10-14 days

 We will always endeavour to send them to you as soon as we possibly can, usually within 1-2 business days of confirmation. Please note that if you order during a sale or during a public holiday period, dispatch can sometimes be delayed by a short period due to high volumes.

Deliveries are made by our courier Monday through Friday only. Stated delivery times are industry averages as provided by our carriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter some delays.

 

How much do I pay for delivery Service?

Delivery fees are based on the product purchased and the delivery address postcode. We have provided a shipping calculator box on all our product pages. If your chosen product has variations, please select the correct product you would like from the drop down menu and then enter your postcode on the top right of the screen to get a shipping quote.

If you wish to purchase many different items you can also ask for a quote when you go to check out by putting in your postal code and a freight price will show.

 

Can I track my order?

All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.